OYAL MAIL nowadays praised the “extraordinary dedication” of postal workers more than Xmas, as they delivered report numbers of parcels, like PPE for health care workers and Covid-19 exam kits.
Chairman Keith Williams admitted that “exceptional volumes” and the superior numbers of staff members off work because of to illness experienced “impacted on support quality”, however.
The previous a few months have been the busiest quarter for parcels in Royal Mail’s 505-calendar year record. The letters organization is in prolonged-phrase decrease, but even that arm improved considerably.
Letter volumes fell 14% in the third quarter, a lower level of drop than regular.
In the 9 months to December, revenue was up 20% to £9.3 billion.
Williams said: “Our colleagues have labored extremely tough to provide these extraordinary volumes at a time when numerous models have knowledgeable mounting stages of COVID-19 connected absences, like needed self-isolation. I want to thank them for their amazing determination.”
He added: “At Royal Mail our busiest day through the quarter observed 32% additional parcels delivered than our busiest day in the course of the initially national lockdown in 2020. Given these history volumes, we recognise that at occasions our company all through the time period was not usually as we would have wished. But thanks to the efforts of our group, the retention of all over 10,000 of the 33,000 versatile staff from the Christmas peak, and the introduction of new processes, we have been creating encouraging progress.”
Royal Mail’s topsy-turvy shares opened these days at 430p. They experienced fallen to 175p a 12 months in the past towards a 330p float rate in 2013.