Verizon is recalling 2.5 million hotspots that could overheat and trigger burn up or hearth problems

Verizon is recalling 2.5 million hotspots that could overheat and cause burn or fire damage

Verizon stated Thursday it is functioning with the Customer Merchandise Safety Fee (CPSC) to remember 2.5 million hotspot gadgets following an investigation uncovered the devices’ lithium-ion batteries could overheat and pose fireplace and burn up hazards.

The Ellipsis Jetpack cellular hotspot styles MHS900L, MHS900LS, and MHS900LPP ended up imported by Franklin Wireless Corp. and marketed involving April 2017 and March of this year, in accordance to the CPSC. The design quantities are all for the identical gadget but vary depending on how the shopper acquired the gadget — via a shopper pay as you go or postpaid approach.

“The basic safety of our customers is our maximum priority,” Verizon mentioned in a statement. “We are taking the condition very very seriously, and we are doing work diligently to figure out the lead to of the challenges with the provider and to provide substitute gadgets for all of our consumers, totally free of cost.”

The CPSC bulletin indicated Verizon experienced received 15 experiences of the units overheating 6 of the reviews included fireplace injury to bedding or flooring. Two incidents integrated slight melt away injuries, the CPSC mentioned.

Recalled Ellipsis hotspot.
Image: CPSC

A Verizon spokesperson said in an email to The Verge that about 1.3 million of the hotspot devices are at this time in use by prospects. The remember is targeted on the full unit, not just the batteries, and prospects should not try out to remove the batteries by themselves.

Demand from customers for hotspots enhanced about the previous 12 months in the course of the coronavirus pandemic, with educational institutions and libraries searching for the units for college students who did not have world wide web entry at home so they could complete their schoolwork remotely.

Verizon has sent a computer software update to the afflicted hotspots that are powered on that should really assistance minimize the chance of the products overheating, as it helps prevent the hotspot from charging up whilst it is on. The firm also endorses turning off the hotspots when they’re not in use and retaining them on flat surfaces with out nearly anything covering them. It’s also not a very good strategy to expose the hotspot devices to extreme temperatures for long durations, Verizon mentioned.

To ask for a substitution hotspot or get additional information and facts, buyers can go to or get in touch with 855-205-2627.